This Q&A section has general information pertaining to back orders. There are several Q&A sections and you will find an index of them at Q&A Central.

Your UPS tracking number will be emailed to you when your order is shipped. Also, you can check the current status of your order in the “Your Account” section of the site.

If your package was sent via the US Postal service, you will not receive a tracking number. Also, we cannot tell you when your order will arrive. Your order might be sent via the US Postal service if shipped to an APO address, Alaska, Hawaii, or internationally.

You will not see the order if it includes a "back ordered" or a "built to order" item, until we ship it. You will also not see the order if the credit card payment failed.

The explanation follows depending on how you paid for your order.

If paying by credit card, at the “Thank you for your order.” screen you will see the current status of your order. You will receive an email that includes your ordered items and Your Current Order Status.

If the email you receive says Authorized/Unshipped or Paid/Unshipped then your Credit Card payment was approved and we are processing your order.

If the email you receive says Pending - Contact Merchant then your Credit Card payment failed and you should give us a call.

The most common reasons for the credit card to fail is either the 'bill to' address does not match the credit card billing address or the credit card's security code was typed in wrong.

If the payment did not process, your order will not show in your account section of the site.

Authorized/Unshipped indicates you have placed an order with PayPal as your selected payment option. This does not necessarily mean your PayPal payment completed. To verify that your payment completed, check your PayPal account history. If your PayPal payment did not complete, select "Send Money" and send the amount shown in your "Order Total" to orders@atomicmods.com. Be certain to include the order number in your "Send Money" transaction.

To pay for you AtomicMods.com orders with PayPal, you should turn off Pop-up Blockers.

Paid/Unshipped indicates that we have verified your PayPal payment and posted it to your order. Payment is now complete and we will process your order. You will receive an email that updates your order status and this status will appear on the order in Your Account section of the website. AtomicMods verifies and then post each PayPal payment. This is usually done daily Monday through Friday.

Not really, "pre orders" are handled the same as "backorders" as described below.

This is simply a way to ensure you get the item when it comes back into stock. Usually the items that go into back order status are the sought after items that sell out quickly.

Yes, we recommend that. Otherwise, your "in stock" items will be held up unnecessarily.

Your entire order will ship when all of the ordered items are available. To prevent delays, buy the "back ordered" item separately from the other "in stock" items you want.

If it is a separate order, then separate shipping charges will apply. This way we can ship you whatever we have in stock right now and when your backordered items arrives we will ship that seperately.

Send us an email requesting that we remove the back ordered item from your order. We will remove the back ordered item and refund it's cost. Then you can place a separate order with just the back ordered item.

As soon as your order is placed, the credit card or PayPal payment completes. That allows us to reserve the item for you.

The message "available in XX days" varies from product to product and approximates how long it usually takes from the time we order it until we get it in stock. So if you see 15 days, you can assume that it means 15 days or less.